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Help Centre · Frequently Asked Questions

e789 FAQ — Every Question Pakistani Players Actually Ask

From setting up your account and making your first PKR deposit via Easypaisa, to understanding PSL betting odds and withdrawing winnings — this page has answers to everything. Browse by category or use the search box to find what you need in seconds.

60+ Questions Covered
English & Urdu Support
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Accounts & KYC
Deposits & Withdrawals
PSL & Cricket
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Account & Registration

Go to e789.biz/register and fill in the form — your name (as on CNIC), your 11-digit Pakistani mobile number, date of birth, and a password. You'll get an OTP on your number to verify the account. The whole thing takes under two minutes. You must be 18 or older to register.

No — registration on e789 is completely free. There are no sign-up fees, no monthly charges, and no hidden costs for opening or maintaining an account. You only spend money when you choose to make a deposit.

No. Each player is allowed only one e789 account. Creating duplicate accounts is a violation of e789's Terms and Conditions and results in account closure and forfeiture of any balances. If you've forgotten your login details, use the password reset on the login page instead of creating a new account.

KYC is required before your first withdrawal. You'll need: (1) a clear photo of both sides of your CNIC or Pakistani passport; (2) proof of your payment method — e.g. a screenshot of your Easypaisa or JazzCash app showing your registered number, or a bank statement if you deposited via IBFT. Most verifications are completed within a few hours when documents are clear and complete.

Yes, but it requires identity verification. Email support@e789.biz from your registered email address (if linked) or contact live chat with your CNIC details. A new number must pass OTP verification before it becomes your active login number. This process typically takes 24 hours.

Email support@e789.biz with subject "CLOSE ACCOUNT" and your registered mobile number. Withdraw any remaining balance first — account closure requests are processed within 48 hours. If you want a break rather than permanent closure, consider using the cooling-off or self-exclusion tools on the Responsible Gaming page instead.
Deposits & Payment Methods

Log in to e789, go to the Deposit section, select Easypaisa, enter the amount (minimum Rs 200), and confirm. You'll receive an instruction on screen to complete the transfer via your Easypaisa app or *786# USSD. Once the transfer is confirmed on the Easypaisa side, funds are credited to your e789 balance within seconds.

The minimum deposit on e789 is Rs 200 (Pakistani Rupees). There is no maximum deposit limit set by e789, though your payment provider may have its own daily transaction limits — especially for Easypaisa and JazzCash mobile wallets.

e789 accepts: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer via IBFT (all major Pakistani banks), and Pakistani-issued Visa and Mastercard debit/credit cards. All transactions are in PKR. e789 does not charge deposit or withdrawal fees, though your bank or wallet provider may apply their own charges.

Most deposits credit instantly on e789. If your balance hasn't updated after 10 minutes, check your payment history in Account Settings to see the status. If it shows "pending", wait a further 15–20 minutes — bank IBFT transfers can occasionally take longer. If it still hasn't arrived after 30 minutes, email support@e789.biz with the transaction reference number from your Easypaisa/JazzCash app or bank statement.

e789 itself does not charge any deposit fees. However, your payment provider — Easypaisa, JazzCash, your bank, or card issuer — may apply their own transaction charges. Check your provider's fee schedule before depositing if you're unsure. These third-party charges are outside e789's control.
Withdrawals

Log in to e789, go to the Withdrawal section, select your preferred method (Easypaisa, JazzCash, IBFT bank transfer, etc.), enter the amount, and confirm. Withdrawals are processed to the same method used for your most recent deposit. Your account must be KYC-verified before your first withdrawal is processed.

The minimum withdrawal on e789 is Rs 500. There is no set maximum withdrawal amount for standard verified accounts. Very large withdrawals may require additional verification, which the e789 support team will communicate to you directly if required.

Easypaisa and JazzCash withdrawals for fully KYC-verified accounts are typically processed same-day — usually within 2–4 hours of the request being submitted during business hours. IBFT bank transfers take 1–2 business days depending on your bank. Visa/Mastercard withdrawals may take 3–5 business days depending on the issuing bank.

Common reasons: (1) KYC verification not completed; (2) active bonus with a wagering requirement not yet met — bonus funds cannot be withdrawn until the wagering requirement is cleared; (3) the withdrawal method does not match your deposit method; (4) account information mismatch. Contact support@e789.biz with your withdrawal reference number for a specific explanation.

Bonus funds can only be withdrawn after the associated wagering requirement is met. For example, if a bonus has a 10x wagering requirement and you received Rs 1,000 in bonus funds, you need to wager a total of Rs 10,000 before the bonus balance converts to withdrawable real money. The current wagering requirement for each active bonus is displayed in the promotions section of your account.
Betting & PSL Cricket

Log in to e789, go to PSL Betting, and select the match you want to bet on. Click any odds to add a selection to your bet slip, enter your stake in PKR, and confirm. Pre-match betting is available from when the market opens — typically 24–48 hours before the game. In-play betting goes live at the start of each PSL match.

e789 offers a wide range of PSL markets: match winner, toss winner, top batsman, top bowler, total sixes (over/under), total fours, man of the match, over-by-over run totals, method of next dismissal, player to score a fifty, total wickets in an innings, and many more. In-play markets expand further once a PSL match begins. Visit the PSL Betting page for the full current market list.

Yes. e789's Live Cricket Score page provides real-time ball-by-ball updates for PSL and international matches. Live in-play betting markets update in real time alongside the score feed. This lets you follow the match and bet on live markets simultaneously without needing a separate cricket app.

If a PSL match is officially abandoned without a result (e.g. due to rain with fewer than the required number of overs completed for a DLS result), all pre-match bets on that match are voided and your stakes are returned to your e789 balance. Bets settled on a partial DLS result stand as normal. Full rules are in e789's Terms and Conditions.

Yes — cash out is available on selected PSL and cricket markets on e789. If a cash-out option is available for your bet, a "Cash Out" button will appear next to the open bet in your My Bets section during the match. The cash-out value fluctuates based on current in-play odds and may not always be available (e.g. during over breaks or high-risk moments).
Casino, Crash Games & Virtual Sports

Aviator is a crash game on e789's Crash Games page. Each round, a multiplier starts at 1.00x and climbs. You place a bet in PKR before the round starts and must click "Cash Out" before the plane flies away — at which point the round ends. Your payout is your stake multiplied by the multiplier at the moment you cash out. If you don't cash out in time, you lose your stake. Rounds last 20–60 seconds typically.

e789's Online Casino features live dealer games including Teen Patti, Andar Bahar, Baccarat, Roulette (European and American), Blackjack, Dragon Tiger, and Sic Bo. All games are streamed in HD with live dealers. Most tables accept bets from Rs 100 to Rs 500,000 per hand.

Virtual Sports on e789 are computer-simulated sporting events with randomised, provably fair results. Events run every few minutes around the clock — so there's always something to bet on regardless of the real-world sports schedule. You bet before each event starts, watch the simulated match/race, and winnings are credited immediately. No real athletes are involved.

e789's Esports Betting section covers major titles including VALORANT, CS2, Dota 2, League of Legends, FIFA/EA FC, and PUBG Mobile. Markets include match winner, map winner, total rounds, first blood, and tournament outright winner depending on the event. Coverage is strongest for major international tournaments and regional leagues.
Bonuses & Promotions

The e789 welcome bonus is credited automatically after your qualifying first deposit — no bonus code required. The current offer, qualifying deposit amount, eligible games, and wagering requirement are all displayed in the Promotions section at the time you make your first deposit. Register at e789.biz/register to see the live offer.

A wagering requirement (also called a rollover or playthrough) is the total amount you need to bet before bonus funds become withdrawable real money. For example, a 10x wagering requirement on a Rs 500 bonus means you need to place bets totalling Rs 5,000 using that bonus. The progress towards your wagering requirement is tracked in your account's Bonus section.

Visit the Refer a Friend page after logging in to find your personal referral code. Share it with friends. When a friend registers using your code and makes their first qualifying deposit, both of you receive a bonus. Your referral earnings are tracked on the same page. There's no limit on how many friends you can refer.

Yes. After the welcome bonus, e789 runs weekly cashback on net casino losses (credited every Monday), PSL-season promotions with enhanced odds and free bets, reload bonuses on selected days, and the ongoing referral programme. Log in and check the Promotions page regularly — offers change with the cricket calendar and major esports events.
Account Security

Go to the login page and click "Forgot password?" Enter your registered Pakistani mobile number and you'll receive a reset OTP via SMS within seconds. Enter the OTP to set a new password. If you no longer have access to your registered number, email support@e789.biz for manual recovery.

Email support@e789.biz immediately with subject "ACCOUNT SECURITY" and your registered mobile number. e789's security team will review your login history, temporarily freeze the account if suspicious activity is confirmed, and guide you through securing it. Reset your password immediately using the "Forgot password?" link on the login page. Never share your OTP or password with anyone — e789 staff will never ask for these.

Yes. e789 uses TLS encryption for all data in transit (look for the padlock in your browser). Account logins are protected by mobile OTP verification for sensitive changes. Financial transactions are processed via certified payment partners — card data is never stored on e789 servers. Full details in the Privacy Policy.
Responsible Gaming

Email support@e789.biz with the subject "SELF-EXCLUDE" and your registered mobile number. Your account is suspended within one hour and all marketing is stopped. You can also initiate self-exclusion via Account Settings → Responsible Gaming → Self-Exclusion. The minimum period is 6 months. See the full Responsible Gaming page for all available tools.

Yes — e789 offers daily, weekly, and monthly deposit limits and loss limits accessible from Account Settings → Responsible Gaming. Limit reductions take effect immediately. Limit increases require a 7-day cooling period. These tools are free and available to all registered e789 players. Full details on the Responsible Gaming page.

Yes. The cooling-off tool lets you suspend your e789 account for 24 hours, 3 days, 1 week, 2 weeks, or 1 month. During the cooling-off period, betting and deposits are suspended and no promotional messages are sent. Existing withdrawal requests continue to be processed. Cooling-off periods cannot be cancelled early — they must run to completion. Access this from Account Settings → Responsible Gaming.
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About This Page

Why e789 Puts Player Questions First

The e789 FAQ page exists because Pakistani players deserve straight answers. There's nothing worse than signing up to a platform, running into a question, and being met with a wall of generic terms and conditions that don't actually answer what you asked. This page is different. Every question on it came from a real e789 player — submitted via live chat, email, or picked up by our support team in conversations with users across Pakistan.

A lot of the questions are about money — and that makes sense. Whether your Easypaisa deposit has credited, how long a JazzCash withdrawal takes, whether your winnings from an Aviator session can be cashed out right now — these are legitimate, important questions and e789 gives you direct answers to all of them on this page. We update the FAQ regularly as the platform evolves and as new questions come in.

Why e789 Is Designed Around Pakistani Players

e789 was built specifically for Pakistan. That sounds like a marketing line, but there's something practical behind it. Every payment method on the platform is one that Pakistani players actually use — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Pakistani-issued Visa/Mastercard. All transactions happen in PKR. There's no currency conversion fee eating into your deposits or withdrawals.

The sports coverage prioritises what Pakistani bettors care about — PSL cricket is covered more thoroughly on e789 than any other sport, with dozens of markets per match and live in-play odds updating ball by ball. International cricket — Test matches, ODIs, T20Is involving Pakistan — is covered with the same depth. The casino section includes Teen Patti and Andar Bahar front and centre, not buried in a library of 500 slots.

And the support team? They speak Urdu. You can open live chat or send an email in Urdu and get a response in Urdu. That should be standard — on e789, it is.

How to Use This FAQ Page

Use the search box at the top of this page to type any keyword related to your question — "deposit", "withdrawal", "PSL", "bonus", "KYC", "Aviator". Matching questions will highlight instantly. If you prefer to browse, use the category tabs to filter to a specific topic. Each question expands when you click it to reveal a full, detailed answer. If you can't find what you need, contact our support team directly via live chat (after login) or at support@e789.biz.

Platform Highlights

Six Reasons e789 Is Pakistan's Go-To Betting Platform

Behind every FAQ answer is a platform that was genuinely built for Pakistani bettors. Here's what that looks like in practice.

Deepest PSL Coverage

More PSL betting markets per match than most alternatives — pre-match and in-play, with live odds updates and cash-out on selected markets. The full breakdown is on the PSL Betting page.

PKR Deposits in Under 60 Seconds

Deposit via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard. Minimum Rs 200. No deposit fees charged by e789. Funds typically credited instantly for mobile wallets.

Same-Day PKR Withdrawals

Verified accounts can withdraw via Easypaisa or JazzCash same-day. IBFT bank transfers process within 1–2 business days. Minimum withdrawal Rs 500. No unexplained holds for accounts in good standing.

Aviator & Crash Games

Aviator runs on e789 around the clock — rounds every 30 seconds, PKR bets, and provably fair results. Multi-bet and auto-cashout options available. Full guide on the Crash Games page.

Urdu Support 24/7

Live chat and email support in both English and Urdu, available 24 hours a day. Our Pakistan-based team resolves account, payment, and responsible gaming queries typically within one hour.

Responsible Gaming Tools

Deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion — all free, all instant (for restrictions), all accessible from Account Settings. Full details at Responsible Gaming.

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Didn't Find Your Answer? Contact e789 Support Right Now

Our Pakistan-based support team is available 24/7 in English and Urdu. Live chat after login or email us — we resolve most queries within the hour. Not registered yet? Join e789 free in under 2 minutes.

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18+ Only. Bet Responsibly. Gambling involves financial risk. Never bet more than you can afford to lose. Use e789's deposit limits, cooling-off periods, and self-exclusion tools. Visit Responsible Gaming for all player safety tools. e789 is for adults aged 18 and over. Terms and Conditions apply.